EazeeSavings provides virtual cashback for purchases at participating stores.
Cashback is redeemable only using store-specific codes.
This policy explains failed or rejected cashback scenarios and rules.
2. Customer Eligibility
Only registered EazeeSavings customers are eligible for cashback redemption.
Accounts must be in good standing to redeem rewards.
Suspicious activity may lead to account restrictions.
3. Virtual Cashback Nature
All cashback is virtual until redeemed at the store it was earned.
Virtual cashback has no monetary value until redeemed.
Cashback cannot be transferred or exchanged for cash.
4. Store-Specific Cashback Codes
Each store provides a unique cashback code for redemption.
Codes must be entered correctly to redeem the cashback.
Expired or invalid codes will be rejected.
5. Redemption Rules
Cashback can only be exchanged for items offered by the specific store.
Once redeemed, the cashback amount is deducted from the customer account.
Redemption is final and cannot be reversed after the transaction is complete.
6. Item Value & Cashback Deduction
The redeemed cashback value corresponds to the item’s price at the store.
Partial redemption is allowed only if the store permits it.
Customers cannot redeem cashback for items not offered by the store.
7. Expiration Policy (2 Years)
All cashback is valid for 2 years from the date it is earned on the virtual card.
After 2 years, the card expires and any unredeemed cashback will be transferred to a new virtual card or cashback code.
Customers can accumulate up to a maximum of $2,000 in redeemable virtual cashback per card.
It is the customer’s responsibility to redeem cashback before expiration, though remaining balances are automatically transferred to a new card to ensure continuity.
8. Maximum Cashback Limits ($2,000)
Customers can accumulate up to a maximum of $2,000 in redeemable cashback per card.
Any cashback earned beyond this limit will be held until redemption reduces the balance.
9. Failed Redemption Scenarios
Redemptions fail if the code is expired or incorrectly entered.
Attempting to redeem cashback for non-eligible items will be rejected.
Technical errors during checkout may result in failed redemptions.
10. Rejected Cashback Reasons
Duplicate code usage or previously redeemed codes.
Suspicious or fraudulent activity detected.
Violation of store-specific rules or terms.
11. Duplicate / Invalid Code Handling
Duplicate codes will be rejected automatically.
Invalid codes cannot be redeemed under any circumstances.
Customers should contact support for verification if they believe a code is valid.
12. Fraud Detection & Prevention
EazeeSavings monitors redemption patterns to prevent fraud.
Accounts with suspicious activity may be temporarily frozen.
Fraudulent claims may result in permanent account suspension.
13. Account Review & Restrictions
Redemptions may be delayed during account review.
Accounts violating terms may be restricted from further cashback.
Customers will be notified of any restrictions applied.
14. Dispute Resolution Process
Customers can file disputes for failed or rejected redemptions.
Disputes must include transaction details and store code.
EazeeSavings will review and resolve disputes within 14 business days.
15. Customer Support Guidelines
Support is available via email or platform chat.
Provide all required information to expedite issue resolution.
Support cannot override store-specific rules.
16. Refunds & Adjustments
Cashback redeemed for items cannot be refunded as cash.
Adjustments may be made in case of system errors.
Refunds are subject to verification and approval.
17. Updates to Cashback Policy
EazeeSavings reserves the right to update the policy at any time.
Customers will be notified of significant changes via email or platform alerts.
Continued use of the platform constitutes acceptance of updated terms.
18. Notifications & Alerts
Customers will receive notifications when cashback is earned, redeemed, or expired.
Important alerts may include policy changes or system maintenance.
It is the customer’s responsibility to check notifications regularly.
19. Legal Compliance & Data Protection
EazeeSavings complies with applicable data protection laws.
Customer information is used only for cashback processing and notifications.
Data is never sold to third parties.
20. Contact & Additional Notices
For questions or issues, contact support via email or chat.
Additional notices may be posted on the platform as needed.
Customers should review this policy periodically for updates.
